Help
Questions, answered plainly.
If something here does not cover it, write to us. A person in the family reads it.
Quick help
Start with the thing you need.
¿Necesitas ayuda en español? Escríbenos a [email protected] y te atiende una persona de la familia, en español. Contestamos pedidos, tallas, fotos y devoluciones — todo.
Delivery & orders
When will my order arrive?
Almost every product is made after you order it. Launch products ship in 7 to 14 days, and the estimate is shown on the product page before you pay — never hidden until checkout.
Can I change the personalization after ordering?
Contact us as soon as you can. If the order has not gone into production we will update it. Once a personalized item is in production it cannot be changed, because it is made only for you.
What if my order arrives damaged or misprinted?
We replace it. Verified shipping damage, printing defects, and personalization errors on our side are covered — send a photograph and we will make it right.
Can I return a personalized item?
Personalized items cannot be resold, so they are not returnable for preference. If something is wrong with the product itself, the replacement policy above applies.
Product & personalization
Do you write in Spanish?
Sí. Every launch product can be personalized in English or Spanish, or with no text at all. A family member reviews the Spanish wording before it goes to print.
Will the black in my dog's coat print clearly?
It is the thing we check hardest. Black-and-tan coats can lose detail in cheap printing, so we test every blanket design against a black coat before we publish it.
Is the bandana a harness or a safety device?
No. The bandana is a decorative accessory. It is not a restraint, harness, collar, or safety device, and it should not be used as one.
Still need us?
Email is the fastest way to reach the family.
We answer within 2 business days.